FAQ
Frequently Asked Questions
Welcome to the Creatique FAQ Center – here you’ll find answers to our most commonly asked questions. If you still need help, feel free to contact us!
🚚 Shipping & Delivery
How long does shipping take?
We aim to get your order to you as fast as possible.
• United States: 7–14 business days
• International: 14–31 business days
Shipping times may vary depending on your location and customs processing.
Do you ship internationally?
Yes! We ship to most countries worldwide. Delivery times are 14–31 business days depending on location and customs.
Where is my order?
Tracking information will be uploaded as soon as it's available. You can check your order status anytime on our Track Your Order page.
Will I receive a tracking number?
Absolutely. As soon as your order ships, you'll get a tracking number via email.
🔁 Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging. To start a return, please contact our support team.
Do you offer exchanges?
Yes! If you need a different size or item, just reach out to us and we'll be happy to assist you.
What if my item is damaged or incorrect?
We’re so sorry! Please send a photo and description of the issue to our support team and we’ll make it right ASAP.
💳 Payments & Orders
What payment methods do you accept?
We accept all major credit cards, debit cards, PayPal, and other secure payment options.
Is my payment secure?
Yes – your checkout is protected with SSL encryption. We never store your payment details.
Can I cancel or change my order?
If your order hasn’t shipped yet, we might be able to cancel or modify it. Please reach out to us ASAP after ordering.
🛍️ Products & Stock
How do I know if an item is in stock?
If it’s listed on our site, it’s available! For rare stock issues, we’ll reach out to you directly.
Do you restock sold-out items?
Sometimes! We bring back popular items often — join our email list to stay updated.
📞 Contact & Support
How can I contact Creatique?
Email us at support@creatique.com or use our Contact Us page. We usually respond within 24–48 hours.
Where is Creatique based?
Creatique is a global e-commerce brand, working with trusted suppliers around the world to bring you premium products at great prices.
Still have questions?
We’re always happy to help — just drop us a message!