Shipping policy

Shipping Policy

Where we ship: We currently ship to street addresses in the United States only. We cannot deliver to PO boxes or APO/FPO addresses.

Cost: Standard shipping is free on all orders.

Processing time: Orders are processed within 1–3 business days (Monday–Friday, excluding US holidays).

Delivery time: After processing, delivery usually takes 2–8 business days for items from our US warehouses and 7–14 business days for items from our international warehouse. Total time from order to delivery is typically 3–11 business days for US-warehouse items (most within 3–8) and 8–17 business days for international-warehouse items. US-warehouse items typically arrive 2–8 days after dispatch; items from our international warehouse take 7–14 business days.

Tracking: You will receive an email with a tracking number as soon as your order ships. Tracking may take 24–72 hours to show its first update.

Multiple packages: Larger orders or kits may occasionally arrive in more than one package; your tracking email will list every package.

Delays and lost packages: If your order has not arrived within 20 business days of ordering, contact us at support@creatique.store and we will send a replacement or issue a full refund.

Wrong address: Please check your shipping address at checkout. If you notice a mistake, email us within 12 hours of ordering and we will correct it before the order ships.